Eudata AI for Insurance

Eudata
Artificial Intelligence for Insurance
EUDATA
We help insurance companies to simplify and optimise customer interactions, improve process efficiency and enrich user experience with innovative solutions and advanced technologies.
+150
clients
+10M$
Revenue in 2024
15
R&D engineers
Digital Transformation and Efficiency
The complexities of the insurance world are a perfect field of application for modern artificial intelligence engines, which can be applied to numerous areas, enabling:
Quality Assistance and Customer Experience
Insurance users are less brand-loyal than those in other sectors, and have one fundamental expectation from their company: to be there when they need to manage a claim.
Operational Efficiency
The use of AI in insurance companies' internal processes covers countless highly effective use cases: claims management, damage analysis, APA (Agentic process automation) engines, …
Insurance Customer eXperience
AI Customer eXperience services for insurance companies
AI for Insurance CX
Intelligent Bots and Voicebots
We transform customer interaction, ensuring immediate 24/7 assistance for claims initiation and management, alongside rapid and precise preliminary damage assessment. This drastically improves the customer experience and optimises response times.
AI Assistants for Agents
We empower your operators and agents with intelligent virtual assistants. These tools provide instant access to the entire company knowledge base, ensuring consistent and accurate responses, reducing training times, and elevating the quality of service offered to the customer.
Intelligent Email Management
We implement solutions for automated categorisation and proactive email responses. This ensures rapid and personalised communications, reducing staff workload and maintaining a high standard of customer engagement.
Success Story: VoiceBot for Insurance
1
1
Voice Recognition
Advanced voice processing for natural conversations.
2
2
Automated Claims Management
Complete claims processing without human intervention.
3
3
Data Extraction
Intelligent extraction of relevant information from calls.
4
4
Verification
Automated validation of claims information.
5
5
Resolution
Complete processing of approved claims.
Our VoiceBot solution for insurance has led to a significant 40% time saving for each claim processed, transforming the customer experience.
Operational Efficiency
AI Services to Optimise Efficiency in Insurance
AI for Insurance Automation
Conversational analytics
Through modern conversational interfaces, it is possible to access large data content, requesting real-time analysis and ensuring agents can view and modify data (wherever necessary) with a simple natural language command.
Advanced Document Automation
We digitise and make mountains of paper data intelligible. With advanced cataloguing systems, predictive analysis, semantic search for key concepts, and automatic dashboard creation, we transform your documents into strategic information, improving operational efficiency and data governance.
E.g., Quinto cession, underwriting, practice cataloguing, …
Remote branch
We digitise the branch, ensuring remote access with tools that combine communication channels (video, chat, WhatsApp, etc.) with AI tools for contact management, cataloguing, and more.
The systems are perfectly integrated with every necessary component: authentication, signature, payment, etc.
Success Story: Fifth-Transfer Loan
1
1
Text Extraction
The documents provided by the client are processed and transformed into text with an associated accuracy level.
2
2
Categorisation
Individual documents are associated with specific categories and organised.
3
3
Analysis of Individual Documents
Each document category is analysed, extracting all necessary information for the validation process.
4
4
Dashboard
A dashboard is created that indicates the client's pre-qualification for fifth-transfer loan compliance.
The result is a pre-evaluation of the client's credit eligibility.
A Strategic Approach to AI for the Enterprise
Convy.AI is Eudata's solution that ensures a systemic approach to AI for large organisations. It offers a modular, technologically neutral approach, mindful of geopolitical risks that could lead to our organisations becoming reliant on uncontrollable solutions.
Solution Schema
AI Model 1
AI Model 2
AI Model 3
ERP
Knowledge Base
Corporate Back End
CRM
Other ...
RAG
Function Tools (MCP, code, visioning, ...)
Customer eXperience (BOT, contact center, ...)
Document  (Invoices, mortgages and credit, claims, ...)
Corporate CoPilot
(sales assistant, administrative concierge, contact center assistant)
Industrial Automation
(Compliance, predictive maintenance, digital wins, ...)
Other
(conversational reporting,  healthcare analytics, ...)
AI Manager
Prompting
Agentic Designer
Audit
Reporting
Use Cases
Platform
Common Knowledge
AI Model n
...
Solution Schema
AI Model 1
AI Model 2
AI Model 3
ERP
Knowledge Base
Corporate Back End
CRM
Other ...
RAG
Function Tools (MCP, code, visioning, ...)
Customer eXperience (BOT, contact center, ...)
Document  (Invoices, mortgages and credit, claims, ...)
Corporate CoPilot
(sales assistant, administrative concierge, contact center assistant)
Industrial Automation
(Compliance, predictive maintenance, digital wins, ...)
Other
(conversational reporting,  healthcare analytics, ...)
AI Manager
Prompting
Agentic Designer
Audit
Reporting
Use Cases
Platform
Common Knowledge
AI Model n
...